COVID-19 Update

COVID-19 Update

 

COVID-19 Update

June 15, 2020

Although the novel coronavirus that causes COVID-19 is still with us, Phase 2 of Governor Parson’s Sho-Me Strong Economic Recovery Plan takes effect June 16, 2020. The governor has announced that there will be no further statewide public health orders, although local officials may still put further restrictions in place to safeguard our communities.

As the state reopens, here is what you need to know:

Statement from Crawford Electric CEO Tony Mallory

“For the safety of our consumer-members and our employees, it is important that we continue practicing responsible social distancing and public-health practices. Our lobby has re-opened, but there are signs and floor markings to remind members to maintain six feet of space from others. Protective counter barriers are in place; we’ll continue sanitizing and disinfecting surfaces properly. We’ll continue to monitor data carefully to evaluate when or whether to adjust the practices currently in place. We have a duty to ensure continued service and stability for the communities we serve.”

 

Here are the steps currently in place:

 

Doing Business With Us

Drive-thru
Members can take care of co-op business at
the drive-thru during normal business hours.
Just turn left when you pull into the main driveway.

We encourage consumer-members to continue to use all available “contactless” methods for taking care of business. As always, your co-op provides 24/7 service, and you can always reach someone on the phone any time of the day or night. Call us at 800-677-2667. This is a great opportunity for members to utilize our online services for payments or the interactive voice response telephone system. We also have a secure drop box at the co-op available 24/7.

  Our convenient, full-service drive-thru is open during normal business hours.

The lobby reopened to the public on June 15. If a lobby visit is required, please follow the Governor’s guidelines:

  • Consumer-members who feel sick should stay home!
  • Continue to practice good hygiene, including:
    • Washing hands with soap and water, or using hand sanitizer, especially after touching frequently used items or surfaces;
    • Avoiding touching your face;
    • Sneezing or coughing into a tissue, or the inside of your elbow; and
    • Disinfecting frequently used items and surfaces as much as possible.
  • Avoid socializing in groups that do not readily allow for appropriate physical distancing. When in public (parks, outdoor recreation spaces, shopping malls, etc.), individuals should maximize physical distance from others.

 

 

 

Bill-Payment responsibility

The co-op suspended service disconnections and waived late fees for March and April to help members with the sudden impact of COVID-19. Members with past-due accounts need to speak with one of our Member Service Representatives to make payment arrangements. As is our normal business practice, we will continue to work directly with economically impacted members to help them manage their utility bills. Crawford Electric is a not-for-profit cooperative, and members remain responsible for the amount due on their accounts as well as billing associated with ongoing usage. Unpaid accounts without active payment arrangements may now be subject to disconnection.

CONSUMER ALERT: Be aware that bad actors/scammers may try to take advantage of this situation by impersonating your co-op. Don’t fall for it! Call us directly with any questions or concerns.

 

Employees are still at work and on call

Our workforce has been hard at work throughout this pandemic, even as we take steps to protect ourselves through social distancing and adjustments to work groups and work procedures. We are following our business continuity plan to ensure that we will be available to restore outages and respond when and where we’re needed.

If you encounter an employee in the field, please help us stay safe by practicing social distancing. 

 

Outage response

To report an outage, call 800-677-2667 Option 2 or text OUT at 85700. To enroll in the text messaging service, text MYPOWER to 85700.

 

COVID-19 resources for members

Economic Impact Assistance
Internal Revenue Service - Economic Impact Payments 
U.S. Department of Labor - Unemployment Insurance Relief During COVID-19 Outbreak  
Consumer Financial Protection Bureau - A guide to COVID-19 economic stimulus relief 

 

Health Information
Centers for Disease Control
Missouri Department of Health & Senior Services (DHSS), which also has a hotline staffed 24/7 by medical professionals: 877-435-8411

 

Consumer Protections
Federal Trade Commission
Federal Emergency Management Agency (FEMA)

 

 

Page Features: