August 5, 2020
Statement from Crawford Electric CEO Tony Mallory
“The recent local uptick in positive COVID-19 cases has prompted us to again close our public lobby as a proactive precaution. For the safety of our consumer-members and our employees, it is important that we continue practicing responsible public-health practices. Therefore, you may see our employees wearing masks in certain situations, and invitation-only public interactions in our facility will be permitted only if the member is masked. If you encounter an employee in the field, please help us stay safe by practicing social distancing and wearing a mask. We’ll continue to monitor data carefully to evaluate when or whether to adjust the practices currently in place. We have a duty to ensure continued service and stability for the communities we serve.”
Here are the steps currently in place:
Doing Business With Us
Our drive-thru is open from 8 a.m. - 5 p.m. Monday - Friday, and we have adapted a number of processes to facilitate service to members using the drive-thru. Members needing to initiate an electric service are encouraged to use our online form to start the process. A visit to the co-op is not required.
Members can take care of co-op business at the drive-thru during normal business hours.
Just turn left when you pull into the main driveway.
We encourage consumer-members to continue to use all available “contactless” methods for taking care of business. As always, your co-op provides 24/7 service, and you can always reach someone on the phone any time of the day or night. Call us at 800-677-2667. This is a great opportunity for members to utilize our online services for payments or the interactive voice response telephone system. We also have a secure drop box at the co-op available 24/7.
Our convenient, full-service drive-thru is open during normal business hours.
The lobby is closed to the public until further notice. Limited, invitation-only face-to-face interaction may be allowed. The following protocols will be followed:
- The member entering the co-op lobby must be masked. If you do not have a mask, we will provide you with one.
- No one who is exhibiting any symptoms will be allowed in the facility.
- The employee interacting with you may also be masked.
Employees are still at work and on call
Our workforce has been hard at work throughout this pandemic, even as we take steps to protect ourselves through masking, social distancing and adjustments to work groups and work procedures. We are following our business continuity plan to ensure that we will be available to restore outages and respond when and where we’re needed.
If you encounter an employee in the field, please help us stay safe by practicing social distancing.
To report an outage, call 800-677-2667 Option 2 or text OUT at 85700. To enroll in the text messaging service, text MYPOWER to 85700.
As is our normal business practice, we will continue to work directly with economically impacted members to help them manage their utility bills. Members with past-due accounts need to speak with one of our Member Service Representatives to make payment arrangements. Crawford Electric is a not-for-profit cooperative, and members remain responsible for the amount due on their accounts as well as billing associated with ongoing usage. Unpaid accounts without active payment arrangements may be subject to disconnection.
CONSUMER ALERT: Be aware that bad actors/scammers may try to take advantage of this situation by impersonating your co-op. Don’t fall for it! Call us directly with any questions or concerns.
COVID-19 resources for members
Economic Impact Assistance
Internal Revenue Service - Economic Impact Payments
U.S. Department of Labor - Unemployment Insurance Relief During COVID-19 Outbreak
Consumer Financial Protection Bureau - A guide to COVID-19 economic stimulus relief