March 20, 2020
At Crawford Electric Cooperative, we are owned by the members we serve, so nothing is more important to us than the health and safety of our members, our employees and our communities. We know our members are focused on health, safety and family, and some will face economic hardship as a result of the spread of coronavirus (COVID-19).
Statement from Crawford Electric CEO Tony Mallory
“We have taken a number of steps to follow public-health directives and to continue critical operations. We’re focused on maintaining a healthy workforce and keeping key personnel available to serve our members. We have taken many behind-the-scenes actions to better maintain appropriate social distancing in our workforce. That’s so that we can all continue to work on our members’ behalf to provide essential electric service. We are in this together! We appreciate the patience and support of our members.”
Here are the steps now in place:
The lobby closed to the public at 5 p.m. on March 17 and will remain closed until further notice. Our drive-thru remains open from 8 a.m. - 5 p.m. Monday - Friday, and we have adapted a number of processes to facilitate service to members using the drive-thru. We recognize that some of these plans may impact the ease of service that members have come to expect.
How to reach us
As always, your co-op provides 24/7 service, and you can always reach someone on the phone any time of the day or night. Call us at 800-677-2667. This is a great opportunity for members to utilize our online services for payments or the interactive voice response telephone system. We also have a secure drop box at the co-op available 24/7. Our drive-thru is open during normal business hours.
Suspension of disconnects for non-payment
To provide relief to individuals who have been impacted by COVID-19, we have suspended service disconnections and waived late fees for March and April. We will re-evaluate as the situation unfolds in the coming months. As is our normal business practice, we will continue to work directly with economically impacted members to help them manage their utility bills. However, because we are a not-for-profit cooperative, members remain responsible for the amount due on their accounts as well as billing associated with ongoing usage. Please speak with one of our Member Service Representatives to make payment arrangements. CONSUMER ALERT: Be aware that bad actors/scammers may try to take advantage of this situation by impersonating your co-op. Don’t fall for it! Call us directly with any questions or concerns.
Employees are still at work and on call
Our workforce is still hard at work, even as we take steps to protect ourselves through social distancing and adjustments to work groups and work procedures. We are following our business continuity plan to ensure that we will be available to restore outages and respond when and where we’re needed. If you encounter an employee in the field, please help us stay safe by practicing social distancing.
To report an outage, call 800-677-2667 Option 2 or text OUT at 85700. To enroll in the text messaging service, text MYPOWER to 85700.
COVID-19 resources for members
We encourage our members to follow Centers for Disease Control (CDC) recommendations.